Ansys is the global leader in engineering simulation, helping the world’s most innovative companies deliver radically better products to their customers. By offering the best and broadest portfolio of engineering simulation software, Ansys helps companies solve the most complex design challenges and engineer products limited only by imagination.
Summary / Role Purpose
Join the ANSYS Customer Excellence team to support our customers on all the aspects of installation, configuration, and deployment of Ansys software into their design workflows, and grow Ansys’ business. You will use computer systems knowledge to provide technical post-sales support, find solutions to a wide variety of technical challenges and channel customer feedback to improve Ansys products. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver highest quality solutions to our customers, advancing your knowledge, experience, and your impact on the success of our customers and Ansys.
- Apply Ansys software configuration, integration and troubleshooting techniques to provide highest level technical support to customers and Channel Partners
- Adhere to support processes to ensure high-quality, timely customer service that results in customer satisfaction
- Develop technical expertise in configuring software in one or more simulation areas
- Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes. May also participate in field testing of new releases to ensure that new features and workflows will address customer requirements
- On an as-needed basis, support Sales and Marketing by conducting demonstrations, webinars, online training, and other meetings
- Participate in other strategic team and company initiatives, as needed